Privacy Policy
This Privacy Policy forms an integral part of the Terms of Service governing the use of the Smetter digital service (the "Service"). It explains how SMETTER SOFTWARE - FZCO (the "Company") collects, uses, stores, discloses, transfers, and otherwise processes Personal Data of Users, as well as the measures the Company takes to protect such information.
This Privacy Policy applies to all Users of the Service and should be read together with the Terms of Service. By accessing or using the Service, the User acknowledges that they have read and understood this Privacy Policy.
This Privacy Policy applies to all Users of the Service and should be read together with the Terms of Service. By accessing or using the Service, the User acknowledges that they have read and understood this Privacy Policy.
1.1. This Privacy Policy forms an integral part of the Company's Terms of Service. Unless otherwise defined herein, capitalized terms used in this Privacy Policy have the meanings assigned to them in the Terms of Service.
1.2. By creating an account or using the Service, the User acknowledges and agrees that the Company may collect, use, store, transfer, and otherwise process the User's Personal Data in accordance with this Privacy Policy and applicable data protection laws.
1.3. This Privacy Policy applies to the processing of Personal Data collected during registration, use of the Service, communications with the Company, and other interactions related to the Service.
1.4. To create an account, the User must provide certain information, including an email address, a display name (or alias), and a telephone number. Additional information may be requested where reasonably necessary to provide the Service or to verify the User's identity.
1.5. The User is responsible for maintaining accurate, complete, and up-to-date account information and for safeguarding the credentials used to access the Service.
1.6. Communications relating to this Privacy Policy or the processing of Personal Data should be submitted using the contact information associated with the User's account or by contacting the Company at support@smetter.com.
1.7. The Company may request additional information or documentation where reasonably necessary to verify a User's identity, prevent fraud, comply with applicable law, or protect the security and integrity of the Service. Failure to provide such information may result in suspension or termination of the User's account where permitted by applicable law.
1.8. The User is responsible for ensuring that any information uploaded to the Service is accurate and that the User has all necessary rights and permissions to provide such information.
1.9. The Company processes Personal Data in accordance with the applicable data protection laws of the United Arab Emirates and applies appropriate technical and organizational measures to protect Personal Data against unauthorized access, disclosure, alteration, loss, or destruction.
1.10. User Content, including construction, financial, contractual, project, and other business information uploaded to the Service, remains the property of the User or the Licensee, as applicable. The Company processes such information solely for the purpose of providing, maintaining, securing, supporting, and improving the Services, as described in the Terms of Service.
1.11. If the User uploads Personal Data relating to other individuals, the User represents and warrants that they have obtained all necessary rights, permissions, or legal grounds required to provide such information to the Company for processing through the Service.
1.12. The Company may store and process Personal Data using data centers located in the United Arab Emirates or other jurisdictions, provided that appropriate safeguards are implemented in accordance with applicable data protection laws.
1.2. By creating an account or using the Service, the User acknowledges and agrees that the Company may collect, use, store, transfer, and otherwise process the User's Personal Data in accordance with this Privacy Policy and applicable data protection laws.
1.3. This Privacy Policy applies to the processing of Personal Data collected during registration, use of the Service, communications with the Company, and other interactions related to the Service.
1.4. To create an account, the User must provide certain information, including an email address, a display name (or alias), and a telephone number. Additional information may be requested where reasonably necessary to provide the Service or to verify the User's identity.
1.5. The User is responsible for maintaining accurate, complete, and up-to-date account information and for safeguarding the credentials used to access the Service.
1.6. Communications relating to this Privacy Policy or the processing of Personal Data should be submitted using the contact information associated with the User's account or by contacting the Company at support@smetter.com.
1.7. The Company may request additional information or documentation where reasonably necessary to verify a User's identity, prevent fraud, comply with applicable law, or protect the security and integrity of the Service. Failure to provide such information may result in suspension or termination of the User's account where permitted by applicable law.
1.8. The User is responsible for ensuring that any information uploaded to the Service is accurate and that the User has all necessary rights and permissions to provide such information.
1.9. The Company processes Personal Data in accordance with the applicable data protection laws of the United Arab Emirates and applies appropriate technical and organizational measures to protect Personal Data against unauthorized access, disclosure, alteration, loss, or destruction.
1.10. User Content, including construction, financial, contractual, project, and other business information uploaded to the Service, remains the property of the User or the Licensee, as applicable. The Company processes such information solely for the purpose of providing, maintaining, securing, supporting, and improving the Services, as described in the Terms of Service.
1.11. If the User uploads Personal Data relating to other individuals, the User represents and warrants that they have obtained all necessary rights, permissions, or legal grounds required to provide such information to the Company for processing through the Service.
1.12. The Company may store and process Personal Data using data centers located in the United Arab Emirates or other jurisdictions, provided that appropriate safeguards are implemented in accordance with applicable data protection laws.
2.1. The Company processes Personal Data in accordance with the following principles:
2.3. The Company does not collect or store payment card details. Payments are processed by authorized third-party payment processors, such as Stripe, in accordance with their respective privacy policies and terms of service.
2.4. The Company may process Personal Data for the following purposes:
2.4.1. creating and managing User accounts;
2.4.2. authenticating Users and providing secure access to the Service;
2.4.3. recovering or resetting account credentials;
2.4.4. providing customer support and responding to User inquiries;
2.4.5. sending service-related communications, including security alerts, administrative notices, and updates relating to the Service;
2.4.6. processing Subscription Plans, invoices, and payments;
2.4.7. preventing fraud, unauthorized access, abuse, and other security incidents;
2.4.8. monitoring, maintaining, and improving the performance, reliability, and functionality of the Service;
2.4.9. complying with applicable legal, regulatory, and contractual obligations.
2.5. Where permitted by applicable law, the Company may also use aggregated or anonymized information for analytics, product development, statistical reporting, and improving the Services, provided that such information cannot reasonably be used to identify any individual User.
2.6. The Company will not process Personal Data for purposes incompatible with those described in this Privacy Policy unless required or permitted by applicable law or with the User's consent where such consent is required.
- lawfulness, fairness, and transparency;
- collection of Personal Data only for specified, explicit, and legitimate purposes;
- processing only the Personal Data that is relevant and necessary for those purposes;
- maintaining Personal Data that is accurate and, where necessary, up to date;
- implementing appropriate technical and organizational measures to protect Personal Data.
2.3. The Company does not collect or store payment card details. Payments are processed by authorized third-party payment processors, such as Stripe, in accordance with their respective privacy policies and terms of service.
2.4. The Company may process Personal Data for the following purposes:
2.4.1. creating and managing User accounts;
2.4.2. authenticating Users and providing secure access to the Service;
2.4.3. recovering or resetting account credentials;
2.4.4. providing customer support and responding to User inquiries;
2.4.5. sending service-related communications, including security alerts, administrative notices, and updates relating to the Service;
2.4.6. processing Subscription Plans, invoices, and payments;
2.4.7. preventing fraud, unauthorized access, abuse, and other security incidents;
2.4.8. monitoring, maintaining, and improving the performance, reliability, and functionality of the Service;
2.4.9. complying with applicable legal, regulatory, and contractual obligations.
2.5. Where permitted by applicable law, the Company may also use aggregated or anonymized information for analytics, product development, statistical reporting, and improving the Services, provided that such information cannot reasonably be used to identify any individual User.
2.6. The Company will not process Personal Data for purposes incompatible with those described in this Privacy Policy unless required or permitted by applicable law or with the User's consent where such consent is required.
3.1. Personal Data and User Content are not publicly available by default. Information uploaded to the Service is accessible only to the User and to those individuals or organizations to whom the User or Licensee has expressly granted access through the Service.
3.2. The Company may disclose Personal Data only in the following circumstances:
3.2.1. to service providers and business partners that assist the Company in operating, maintaining, securing, supporting, or improving the Services, including cloud hosting providers, payment processors, communication providers, analytics providers, and customer support providers;
3.2.2. where disclosure is required by applicable law, regulation, court order, or a lawful request of a competent governmental authority;
3.2.3. where disclosure is necessary to protect the rights, property, security, or legitimate interests of the Company, its Users, or third parties;
3.2.4. with the User's or Licensee's consent or at their direction.
3.3. The Company may transfer and process Personal Data outside the United Arab Emirates where necessary for the provision of the Services. Such transfers are carried out in accordance with the applicable data protection laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, as amended from time to time, and are protected by appropriate technical and organizational safeguards.
3.4. Personal Data and User Content are retained for as long as necessary to provide the Services, comply with applicable legal obligations, resolve disputes, enforce the Terms of Service, or protect the legitimate interests of the Company. Following termination of an account, certain information may be retained for a reasonable period where required for legal, regulatory, security, backup, fraud prevention, or business continuity purposes.
3.5. Subject to applicable law and the Company's legitimate retention obligations, Users may request deletion of their Personal Data by contacting the Company at support@smetter.com. The Company will review and process such requests within a reasonable period, except where continued retention is required or permitted by applicable law.
3.6. The Company reserves the right to remove, restrict access to, or disable any User Content that the Company reasonably believes:
3.6.1. violates the Terms of Service or applicable law;
3.6.2. infringes the intellectual property or other rights of any person;
3.6.3. contains fraudulent, misleading, defamatory, abusive, hateful, threatening, obscene, or otherwise unlawful content;
3.6.4. may compromise the security, integrity, or proper operation of the Services.
3.7. The Company may suspend or terminate a User's account in accordance with the Terms of Service where the User materially breaches the Terms of Service, this Privacy Policy, or applicable law.
3.2. The Company may disclose Personal Data only in the following circumstances:
3.2.1. to service providers and business partners that assist the Company in operating, maintaining, securing, supporting, or improving the Services, including cloud hosting providers, payment processors, communication providers, analytics providers, and customer support providers;
3.2.2. where disclosure is required by applicable law, regulation, court order, or a lawful request of a competent governmental authority;
3.2.3. where disclosure is necessary to protect the rights, property, security, or legitimate interests of the Company, its Users, or third parties;
3.2.4. with the User's or Licensee's consent or at their direction.
3.3. The Company may transfer and process Personal Data outside the United Arab Emirates where necessary for the provision of the Services. Such transfers are carried out in accordance with the applicable data protection laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, as amended from time to time, and are protected by appropriate technical and organizational safeguards.
3.4. Personal Data and User Content are retained for as long as necessary to provide the Services, comply with applicable legal obligations, resolve disputes, enforce the Terms of Service, or protect the legitimate interests of the Company. Following termination of an account, certain information may be retained for a reasonable period where required for legal, regulatory, security, backup, fraud prevention, or business continuity purposes.
3.5. Subject to applicable law and the Company's legitimate retention obligations, Users may request deletion of their Personal Data by contacting the Company at support@smetter.com. The Company will review and process such requests within a reasonable period, except where continued retention is required or permitted by applicable law.
3.6. The Company reserves the right to remove, restrict access to, or disable any User Content that the Company reasonably believes:
3.6.1. violates the Terms of Service or applicable law;
3.6.2. infringes the intellectual property or other rights of any person;
3.6.3. contains fraudulent, misleading, defamatory, abusive, hateful, threatening, obscene, or otherwise unlawful content;
3.6.4. may compromise the security, integrity, or proper operation of the Services.
3.7. The Company may suspend or terminate a User's account in accordance with the Terms of Service where the User materially breaches the Terms of Service, this Privacy Policy, or applicable law.
4.1. The Service uses cookies and similar technologies to operate, secure, and improve the functionality of the Service. Cookies are small text files stored on the User's device by a web browser when visiting the Website.
4.2. Cookies may be used to maintain authenticated sessions, remember User preferences, improve the performance and security of the Service, analyze usage patterns, and provide a more personalized user experience.
4.3. Where required by applicable law, the Company will obtain the User's consent before placing non-essential cookies on the User's device. Essential cookies required for the operation and security of the Service may be used without separate consent where permitted by applicable law.
4.4. The Company does not use cookies to collect more Personal Data than is reasonably necessary for the purposes described in this Privacy Policy.
4.5. The Company may use third-party technologies and service providers that place or access cookies or similar technologies on the Company's behalf for purposes such as analytics, security, payment processing, and performance monitoring. Such providers are required to process information in accordance with applicable law and their contractual obligations to the Company.
4.6. Users may manage or delete cookies at any time through their browser settings. Disabling certain cookies may affect the availability or functionality of some features of the Service. Most browsers also provide private or incognito browsing modes and allow Users to control cookies and similar technologies through their privacy settings.
4.2. Cookies may be used to maintain authenticated sessions, remember User preferences, improve the performance and security of the Service, analyze usage patterns, and provide a more personalized user experience.
4.3. Where required by applicable law, the Company will obtain the User's consent before placing non-essential cookies on the User's device. Essential cookies required for the operation and security of the Service may be used without separate consent where permitted by applicable law.
4.4. The Company does not use cookies to collect more Personal Data than is reasonably necessary for the purposes described in this Privacy Policy.
4.5. The Company may use third-party technologies and service providers that place or access cookies or similar technologies on the Company's behalf for purposes such as analytics, security, payment processing, and performance monitoring. Such providers are required to process information in accordance with applicable law and their contractual obligations to the Company.
4.6. Users may manage or delete cookies at any time through their browser settings. Disabling certain cookies may affect the availability or functionality of some features of the Service. Most browsers also provide private or incognito browsing modes and allow Users to control cookies and similar technologies through their privacy settings.
5.1. The Company implements appropriate technical, organizational, and administrative measures designed to protect Personal Data and User Content against unauthorized or unlawful access, disclosure, alteration, loss, destruction, or other forms of unauthorized processing.
5.2. Such security measures may include, where appropriate:
5.4. While the Company applies commercially reasonable security measures to protect Personal Data, no method of electronic transmission or storage is completely secure. Accordingly, the Company cannot guarantee absolute security of the Services or the information transmitted through them.
5.5. The Company shall not be liable for unauthorized access to Personal Data resulting from circumstances beyond its reasonable control, including cyberattacks, malicious acts of third parties, or the User's failure to protect their account credentials, except where such liability cannot be excluded under applicable law.
5.2. Such security measures may include, where appropriate:
- identifying and assessing potential security risks affecting the Services;
- implementing technical and organizational safeguards to protect Personal Data;
- restricting access to Personal Data to authorized personnel and service providers on a need-to-know basis;
- monitoring the security of the Services and investigating suspected security incidents;
- maintaining backup and recovery procedures designed to protect data integrity and availability;
- regularly reviewing and improving the effectiveness of the Company's security measures.
5.4. While the Company applies commercially reasonable security measures to protect Personal Data, no method of electronic transmission or storage is completely secure. Accordingly, the Company cannot guarantee absolute security of the Services or the information transmitted through them.
5.5. The Company shall not be liable for unauthorized access to Personal Data resulting from circumstances beyond its reasonable control, including cyberattacks, malicious acts of third parties, or the User's failure to protect their account credentials, except where such liability cannot be excluded under applicable law.
6.1. The current version of this Privacy Policy is available at https://smetter.com/privacy. The Company may update or amend this Privacy Policy from time to time to reflect changes in the Services, applicable law, or its data processing practices.
6.2. Unless otherwise stated, the revised Privacy Policy becomes effective upon its publication on the Website. Continued use of the Service after the effective date of the revised Privacy Policy constitutes the User's acknowledgment of the updated Privacy Policy.
6.3. This Privacy Policy forms an integral part of the Terms of Service. Any matters relating to the use of the Service that are not expressly governed by this Privacy Policy shall be governed by the Terms of Service.
6.4. If the User does not agree with this Privacy Policy or any future revisions, the User must discontinue using the Service.
6.5. This Privacy Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes relating to the processing of Personal Data shall be resolved in accordance with the dispute resolution provisions set out in the Terms of Service.
6.2. Unless otherwise stated, the revised Privacy Policy becomes effective upon its publication on the Website. Continued use of the Service after the effective date of the revised Privacy Policy constitutes the User's acknowledgment of the updated Privacy Policy.
6.3. This Privacy Policy forms an integral part of the Terms of Service. Any matters relating to the use of the Service that are not expressly governed by this Privacy Policy shall be governed by the Terms of Service.
6.4. If the User does not agree with this Privacy Policy or any future revisions, the User must discontinue using the Service.
6.5. This Privacy Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes relating to the processing of Personal Data shall be resolved in accordance with the dispute resolution provisions set out in the Terms of Service.
